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FAQs

 

faqs

How do I register as client?
 
For your registration you must capture the data requested in the option Client Registration "on the home page identified by the icon: registro
 

What do I get by registering?

Shop at our online store.
Keep your wish list with your favorite items.
Receive e-mail special promotions and sales information.

What do I nedd to buy online?

Register on the portal and select your favorite products.
Enter the delivery address.
Enter your payment.
 

How can I make payment for my orders?

Through the PayPal system, with debit and credit cards Visa and Mastercard.

 

How the delivery of my shopping performed?

Once elected (the) product (s) you want to buy from our website, you will provide the shipping address that you want to reach (n) your (s) product (s). Based on this direction and type of shipping selected will be provided to the estimated delivery date.
Upon receipt of your package, we recommend checking that is undamaged or impaired, if so we ask please do not receive it, write comments on the ballot in the mail and report it to the area of ​​Customer Service through the mail account mail: This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">

 

What is my Whislist?

It is a list that you can create to browse our site, it can store your favorite items to buy at that time or later.

 

What are the policy and prodecures for changes and returns?

Returns applied physical changes or when the product has some fault or acquired is different.

No reimbursements for shipping.

 

What are the policy of service?

To SoloMexico Design it is very important to be informed about the status of your order at any time. Therefore, once you have completed a purchase, send e-mails to registered email, reporting the progress of acquisition until the time of delivery. We would appreciate verify the configuration of your email because sometimes they could get to the Junk Mail folder.

For any question, you can contact us by this means.

 

How does the policy guarantees?

The product warranties vary depending on the provider, so if you have any doubts, please contact us by these means.

 

How does the provacy policy?

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties, SoloMexico Design informs you that the personal data collected are used for: (a) for identification and verification, (b) contact, (c) provide and deliver our goods and (d) identify purchase history. If you require more information or if you have any doubts, you can contact us by this means.

The personal data that you freely and voluntarily provide SoloMexico Design through this website ("Site") may include but not limited to: (a) personal data in general, such as your name, home address, date of birth , gender, Federal Taxpayers Registry (RFC), tax financial address, electronic mail (e-mail), telephone numbers, and (b) such as bank card data only in order for you to make your purchases internet, choosing your method of payment. Some personal information is shared with third parties only for shipping and delivery of goods purchased.

At the time you register on our server (portal) or make a purchase, all your personal data and those relating to payment, they are incorporated into our database only be used to make purchases online and by phone. You represent your express to you that your personal data is treated according to the terms and conditions of this Privacy Notice consent.
In the collection and processing of personal data you provide us, we fulfill all the principles that makes the Federal Law on Protection of Personal Data Held by Private Parties (Article 6): legality, quality, consent, information, purpose, loyalty, proportionality and accountability.

SoloMexico Design in no case will market, sell or rent personal information about you to a third party. Any transfer of personal data to perform Design SoloMexico will be only for the purposes permitted by law. It is understood to have consented to the transfer of your personal data, if not expressed opposition to them are transferred. The links to external sites from this site, are not the responsibility of SoloMexico Design, so we assume no responsibility for the content and privacy policies on these sites.

How can you and your rights ARCO withdraw your consent?

As holder of personal data, you may exercise the ARCO rights (access, cancellation, rectification and opposition to the processing of personal data) or revoke consent you have given to SoloMexico Design, for the treatment of personal data directly by sending your request to the area of ​​Customer Service through e-mail account: This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it.">
The request must contain at least: (a) name and address or other means to communicate the response to your request; (B) documents proving their identity or, where appropriate, legal representation; (C) a clear and precise description of the personal data for which is requested to exercise any of the rights ARCO (d) the express statement to revoke their consent to the processing of personal data and therefore not used for ; (E) any other element facilitating the location of personal data.

 

What if command generated canceled a debit card?

When making a purchase with a debit card and for any reason in accordance with the return policies no longer requieras the product, the refund will be deposited in the account to make us carry through the email account: atnclientes@solomexico .mx

 

What are the shipping policies?

Once you have chosen (the) product (s) you want to buy, you will need to indicate the shipping address that you want to reach (n) your (s) product (s). From these data calculate the shipping cost.

 

What are the policy of delivery?

Delivery times may vary due to causes such as payment release order, shipping location and type of shipment. The estimated time of your order will be provided during the process of lifting it.

 

Para Comprar

Por el momento se encuentra en mantenimiento la opción de compra de nuestra página,  pero puedes adquirir nuestros productos enviándonos un mensaje desde el producto que deseas o desde nuestra página de Facebook Solomexico design

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